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Access

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Only 1 person can contact me for service.

(eg. 2 people under 1 warehouse address can't contact me.)

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Unboxing video service

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Recommend to check weather pre-order benefits or albums are missed or not.

If you want to repack, this service is very important. 

Shops won't accept your request if you couldn't receive some without "Unboxing video".

If we have unboxing video and something is missed, we can help to ask of shop.

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Unboxing video when you receive from us

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*This is requirement.* Make unboxing video when you receive box from us.

We can't help you when something is missed without Unboxing video.

If heavy things were missed, we can check. (No small things like cards)

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Rental period

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-You can store your packages in the warehouse for up to 60 days or up to 90kg (or Volumetric size) for free.

- If you don't request or don't answer during extra 1 month, we should dispose to manage warehouse

(We will send message 3-5 times before the moment. If you didn't receive this message, You can storage more days until we send message. If you say you lost kakaotalk account or similar things, It's not allowed. It's considered to dispose )

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Payment deadline for shipment (Packed box)

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- Free during 2 weeks. 

- Charge additional fee after 2 weeks to 4 weeks

(10000-40000won.)

- And then it will be dispose.

(We will send message 3-5 times before the moment. If you didn't receive this message, You can storage more until we send message.)

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Shipping rate

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- DHL&Fedex rate changes monthly (start every 1st date in the month)

- Post office notice when EMS&EMS premium price rate changes

(1-3 times annually)

- Korea to Korea : Only post office. Fees are same or more

(We don't recommend this. Direct shipment is cheaper.)

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Customs&tax

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- If you purchase outside of Korea to Korean address, Tax can be charged in Korean customs.

(Its rare case. Tax is less than 50,000won. We will pay and show receipt and charge)

- We don't pay customers' import tax. (Customers should pay.)

- If packages are returned from your countries' customs, We can repack to send again.

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